Jewelry is meant to be worn and enjoyed but the better you care for it, the longer it will last. Please keep in mind that even though it’s metal, made with stones, and may be heavy, it still needs to be thought of as delicate. Sterling silver is a soft metal, hard impacts can easily mar the finish and crack or loosen stones. Avoid excessive moisture, heat, chemicals (including detergent soaps, lotions and perfumes). Always remove your jewelry before swimming, bathing, cleaning, working out, or while doing any laborious activities. When not being worn, jewelry should be stored in a separate bag, pouch, or box away from any excess moisture, such as the bathroom. Avoid sleeping in your jewelry. Do not bend cuffs or bracelets to take on and off everyday, frequent bending or firm squeezing will weaken the metal and cause cracks. Metal can be very gently adjusted once to find the perfect fit. Once adjusted, the opening should be just wide enough to slip on and off over the hand (or sideways on the narrowest part of the wrist), but not too wide so that it falls off easily. When you treat your jewelry with care, you will get many, many years of wear and enjoyment out of it.
Your sterling silver jewelry will change with wear. Exposure to air, moisture, and regular wear will affect the finish and patina. If you take care of your jewelry (see above), the changes will be slow and minimal and your jewelry will require less cleaning. Wash your jewelry in warm water using a gentle non-detergent soap such as Ivory or Dr. Bronners. Use a soft bristle toothbrush to clean around and behind stones. Wipe thoroughly with a soft cloth to dry and polish. To polish off a heavier layer of oxidation (which forms on the surface of the metal due to exposure to moisture and chemicals), there are cloths available. I recommend these cloths because they remove the oxidation but don't harm the patina. They are made by Blitz and available on Amazon. If you would like your Allison Bartline Jewelry piece professionally cleaned, checked, the patina re-applied, and polished, please email me. I offer cleaning on my jewelry at a reasonable price.
If your piece becomes damaged please send an email to: firstname.lastname@example.org. Please include your name, description of the damage and a photo of the damage. Repairs will incur a small fee, including shipping. We reserve the right to deny any repairs due to regular wear and tear or misuse by the customer.
We accept returns and exchanges within 14 days of purchase on unworn, undamaged jewelry. All custom, made to order, sale, or discounted pieces are final sale. For all returns or exchanges, please email prior to sending back. One we receive your return we will credit your account minus any shipping charges. Customer is responsible for return shipping. We are not responsible for returned items lost or damaged in shipping, so we highly recommend sending returns with insurance and a tracking number.
Orders of pieces from the "Ready to ship" section will ship out via USPS within 3 business days. Transit times are in addition.
MADE TO ORDER" PIECES TAKE SIX WEEKS TO BE HANDMADE BEFORE SHIPPING OUT. YOU WILL BE NOTIFIED WHEN YOUR PIECE IS READY TO SHIP.
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